This can apply to new ideas, products, technology and innovation itself. But this is extremely hard for the ego’s of research and development firms and design firms. There innovation has been what sets the standard for millions. It has been their brilliance and opinions that have matter, and there is a pride that goes along with telling people what they really need and/or want.
Seth Godin speaks to this in his book All Marketers are Liars, that the arrogance of companies who assume they have control over how people think are in for a shock in the near future. These are the same companies that demand respect, instead of realizing they are constantly earning it - especially if they are big/successful/#1.
This was all keyed from great article at The Future of Communities blog titled, “Communities Driving Manufacturers Out of the Design Space“
Here is an excerpt:
“In physical products ranging from snowboards to electronic microscopes, users have been shown to be the dominant source of functionally novel innovations.”



